Do One Thing and Do It Well

By The Open Group

One significant example of “fake news” in 2016 was the announcement that Dennis Ritchie, one of the original authors of the UNIX® Operating System, had passed away. In fact, he’d done so in 2011, a week after the death of Steve Jobs. This year was in fact the fifth anniversary of his passing, but one where the extent of his contribution to the world was not overshadowed by others, and could be correctly acknowledged.

Understanding the Customer Experience: A Conversation with Forrester Analysts David Cannon and David Wheable

By The Open Group

With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company or brand. Today, companies must be aware of and respond to what customers are looking for in terms of what they get from a company and how they interact—or they risk losing those customers.

What is Open FAIR™?

By Jim Hietala, VP, Business Development and Security, The Open Group

Risk Practitioners should be informed about the Open FAIR body of knowledge, and the role that The Open Group has played in creating a set of open and vendor-neutral standards and best practices in the area of Risk Analysis.

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