Business Service vs. Product Thinking

By Myles Suer, #CIOChat Facilitator, CIO.com Contributor, and Dell Boomi Head of Global Enterprise Marketing

Many years ago, I was asked to review an early draft of ITIL Version 3.0. I remember even taking the draft service strategy book on vacation with me. My wife asked me at one point why I was getting so excited about a ‘tech manual’ while she said that she was reading something truly exciting, a romance novel. In the end, I made many comments and suggestions as a business strategist. Most did not get accepted.

The Open Group ‘Digital First’ Virtual Event – April 27-29, 2020 – Highlights Blog

This week marked a first for The Open Group. While our physical conferences and Member Meetings have become the world-class events for which we are known, the health and safety of our staff, Members, and event attendees take priority during these unprecedented times.

As an organization that prides itself on bringing people together globally, this week we hosted our first ever virtual event, #ogVIRTUAL. In the face of adversity, it was fantastic to see over 2,000 attendees from 85 countries across the world come together virtually to explore the topic of ‘Digital First’.

The Open Group to Hold “Digital First” Event Virtually

In light of the COVID-19 pandemic, The Open Group will host its upcoming virtual event (which was originally planned to take place face-to-face in Mumbai, India) on April 27 – 29, 2020. As an organization that prides itself on bringing people together globally, it is important to us that we continue to do so during these uncertain times. Everyone’s health and safety are the key priorities. The Open Group has planned for the virtual event to be conducive to time zones across the globe.

A Case Study on the Origin of the IT4IT™ Standard

Like many of technology’s better creations, the IT4IT™ Reference Architecture standard was born out of necessity.

The IT landscape is continually shaped by innovation. Despite that being a cause for celebration for consumers and end-users, the introduction of these new technologies – such as the mainframe, the PC, client servers, the Internet, cloud computing, IoT, etc. – meant that the IT function had, effectively, lost track of what it needed to manage and control.

An open standard architecture-based approach to managing the business of IT was needed. This would have to be a holistic, end-to-end, service-based description of everything the IT function needs, and to be a good steward of all the IT components, solutions, and services within its remit. It was this issue that set in motion the train of events that brought us to where we are today. But there are no grounds for complacency. The work continues.

Even today the complexity and pervasiveness of, and the dependency on, IT systems continues to grow. In many cases, in many organizations today, the management solution is a loose collection of siloed processes. We are still not paying enough attention on how to remain in control. That is why the IT4IT standard is such an important instrument to manage IT, and why we have chosen to document how it came to be.

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