With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company or brand. Today, companies must be aware of and respond to what customers are looking for in terms of what they get from a company and how they interact—or they risk losing those customers.
The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. Together, the IT4IT Value Chain and Reference Architecture deliver value to IT practitioners and executives alike.
By Steve Nunn, President & CEO, The Open Group
As another new year begins, I would like to wish our members and The Open Group community a happy, healthy and prosperous 2017! It’s been nearly 15 months since I transitioned into my new role as the CEO of The Open Group, and I can’t believe how quickly that time has gone.
By Sven Vollbehr, SAP Certified LEAD Business & Enterprise Architect, SKF; Speaker at The Open Group Paris 2016 Recently, The Open Group released a new open
IT4IT is structured around IT as a value chain supported by value streams, so it drives the conversation to value. Customers love this and realize immediately that the technology conversations they have been having with IT are the wrong ones.
By Michael Fulton, President, Americas Division of CC and C Solutions In my role leading work in both the Enterprise Architecture space as well as the