Business Service vs. Product Thinking

By Myles Suer, #CIOChat Facilitator, CIO.com Contributor, and Dell Boomi Head of Global Enterprise Marketing

Many years ago, I was asked to review an early draft of ITIL Version 3.0. I remember even taking the draft service strategy book on vacation with me. My wife asked me at one point why I was getting so excited about a ‘tech manual’ while she said that she was reading something truly exciting, a romance novel. In the end, I made many comments and suggestions as a business strategist. Most did not get accepted.

A Case Study on the Origin of the IT4IT™ Standard

Like many of technology’s better creations, the IT4IT™ Reference Architecture standard was born out of necessity.

The IT landscape is continually shaped by innovation. Despite that being a cause for celebration for consumers and end-users, the introduction of these new technologies – such as the mainframe, the PC, client servers, the Internet, cloud computing, IoT, etc. – meant that the IT function had, effectively, lost track of what it needed to manage and control.

An open standard architecture-based approach to managing the business of IT was needed. This would have to be a holistic, end-to-end, service-based description of everything the IT function needs, and to be a good steward of all the IT components, solutions, and services within its remit. It was this issue that set in motion the train of events that brought us to where we are today. But there are no grounds for complacency. The work continues.

Even today the complexity and pervasiveness of, and the dependency on, IT systems continues to grow. In many cases, in many organizations today, the management solution is a loose collection of siloed processes. We are still not paying enough attention on how to remain in control. That is why the IT4IT standard is such an important instrument to manage IT, and why we have chosen to document how it came to be.

Mastering Chaos for IT Managers Through the IT4IT™ Standard

From cloud computing and big data, to the Internet of Things and digital product delivery, the nature of IT has changed dramatically. As a result, today’s IT departments are under enormous pressure to help organizations remain competitive throughout the digitalization process. Traditionally, IT departments have not been built to focus on  development, and are not yet agile enough to handle a business environment that must constantly adapt to an ever-evolving marketplace.

Enabling a Smarter DevOps Culture with the IT4IT™ Standard

The delivery of IT services to the business has changed significantly in recent times. Largely driven by the consumerization of IT, DevOps is being charged with linking development and operation teams to improve the quality and speed of delivering new offerings to consumers.This shift is being facilitated by the rapidly changing digital landscape and the increased demand for new products and services.

Why the IT4IT™ Standard is Key to Driving Business Value for CIOs

Forrester predicted that 2019 would be the year of rebuilding foundations and measured innovation for the CIO. As part of this, they suggested that CIOs not put the proverbial ‘cart’ before the ‘horse’, and to focus on providing solid foundations while taking a measured approach to innovation. Yet despite the guidance to focus on practicality, many CIOs still aspire to be seen as a technology evangelist and to work with smart business partners to create major change within the organization. This has left many CIOs at a stalemate in regards to their role and responsibilities, especially as the CEO and CDO roles continue to evolve.

THE OPEN GROUP AMSTERDAM 2019 – EVENT HIGHLIGHTS

The Open Group hosted its latest event at the stunning Koepelkerk, a 17th century domed cathedral adjoining the Renaissance Hotel, in Amsterdam, November 4 -7.  In attendance were 350 attendees – from 29 countries – including decision-makers, Enterprise Architects, technologists, and end-users representing many businesses and governments. The event explored how the two practices of Agile and Enterprise Architecture (EA) can leverage one another, with plenary and track sessions on Agile Architecture methods including case studies from organizations such as Capgemini, Raytheon, DXC, IAG, Micro Focus, Philips, and ING.

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