With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company or brand. Today, companies must be aware of and respond to what customers are looking for in terms of what they get from a company and how they interact—or they risk losing those customers.
By The Open Group
The term “disruption” has been the de rigueur description for what’s been going on in the technology industry for a number of years now. But with the pressures of a digital economy facing all industries now, each is being disrupted in numerous ways.
By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 2 of a two part series. Part 1 can be
By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 1 in a two part series. Chapter 1 – Introduction
By Loren K. Baynes, Director, Global Marketing Communications, The Open Group In the City of Lights, The Open Group hosted the last quarterly event of
By The Open Group It’s not just industry and corporations that are undergoing massive change due to digital transformation—governments worldwide are being equally affected by