Understanding the Customer Experience: A Conversation with Forrester Analysts David Cannon and David Wheable

With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company or brand. Today, companies must be aware of and respond to what customers are looking for in terms of what they get from a company and how they interact—or they risk losing those customers.

Digital Transformation and Disruption – A Conversation with Sriram Sabesan

By The Open Group

The term “disruption” has been the de rigueur description for what’s been going on in the technology industry for a number of years now. But with the pressures of a digital economy facing all industries now, each is being disrupted in numerous ways.

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