Business Service vs. Product Thinking

By Myles Suer, #CIOChat Facilitator, CIO.com Contributor, and Dell Boomi Head of Global Enterprise Marketing

Many years ago, I was asked to review an early draft of ITIL Version 3.0. I remember even taking the draft service strategy book on vacation with me. My wife asked me at one point why I was getting so excited about a ‘tech manual’ while she said that she was reading something truly exciting, a romance novel. In the end, I made many comments and suggestions as a business strategist. Most did not get accepted.

The Future Enterprise Architect

Before describing the future Enterprise Architect, we will reflect on the current Enterprise Architect, one of their customers – a current line of business leader – and the strained relationship between them. For the sake of personalization, we will call the current Enterprise Architect ‘Archie’, and current line of business leader ‘Loretta’.

In the future state of Enterprise Architecture, the relationship between the two evolves towards one that is more productive and trusted. We describe what a future Enterprise Architect might look like and summarize the salient differences.

The Open Group San Antonio 2020 – Event Highlights

The Open Group hosted its latest event at the Marriott Riverwalk in the lively city of San Antonio, Texas. On January 27 – 30, we welcomed attendees from across the globe – including decision-makers, Enterprise Architects, Data Scientists, engineers, technologists, and end-users representing many businesses and governments – to explore how organizations can utilize their growing volume of data effectively and securely as part of a digital transformation program.

Mastering Chaos for IT Managers Through the IT4IT™ Standard

From cloud computing and big data, to the Internet of Things and digital product delivery, the nature of IT has changed dramatically. As a result, today’s IT departments are under enormous pressure to help organizations remain competitive throughout the digitalization process. Traditionally, IT departments have not been built to focus on  development, and are not yet agile enough to handle a business environment that must constantly adapt to an ever-evolving marketplace.

The Interesting Case of Who’s Using the IT4IT™ Standard – Part Two – The Oil and Gas, IT, Retail, Logistics, and Engineering Sectors

The Open Group IT4IT™ Reference Architecture, a standard of The Open Group uses a value chain framework that applies this concept to IT by defining an integrated IT management framework focusing on the lifecycle of services. This allows IT to achieve the same level of business predictability and efficiency that supply chain management has allowed for the business.

1 2