Understanding the Customer Experience: A Conversation with Forrester Analysts David Cannon and David Wheable

With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company or brand. Today, companies must be aware of and respond to what customers are looking for in terms of what they get from a company and how they interact—or they risk losing those customers.

To Colonize Mars, NewSpace Companies Look to Standards Development

If we are to someday realize the dream of colonizing Mars, Enterprise Architects will play a critical role in getting us there. Developing open standards for the new space industry will help nascent NewSpace companies figure out how they can work together. RedWorks began as an effort to solve the problem of building on Mars. “Now RedWorks want to bring that 3D technology back to Earth. ​RedWorks is creating a flexible system to print building materials from the dirt beneath your feet. This hyper-local construction system will make it less costly to build in New Frontiers on Earth, by using long established architectural concepts in concert with new adapted organic construction technologies.”

Looking Forward to a New Year

By Steve Nunn, President & CEO, The Open Group

As another new year begins, I would like to wish our members and The Open Group community a happy, healthy and prosperous 2017! It’s been nearly 15 months since I transitioned into my new role as the CEO of The Open Group, and I can’t believe how quickly that time has gone.

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