During the Digital-First Conference of The Open Group Etienne Zaninotto from Société Générale and Peter Britton from Fidelity Investments outlined their experiences of scaling Agile. Their talks followed by a panel provided many insights on what it takes to scale agile. In this blog we will map insights with a few features from the new O-AA™ Standard.
The “north star” of an agile at scale transformation is client experience. Société Générale has the ambition of providing a seamless client-to-client experience. Fidelity adopts a customer-in perspective via Customer Journey Maps, and the associated Jobs-To-Be-Done.