Highlights of 2021, Peek into 2022

By Steve Nunn, President and CEO, The Open Group

Happy New Year! I hope that, wherever you are reading this, 2022 has started well for you and yours. It is clearly a time of continued concern and caution due to the on-going global pandemic, and yet it also feels like a moment of hope and optimism that we might finally begin to regain some kind of normality in our lives. It seems COVID-19 will be with us for some time to come, but I’d like to think that the coming year will be one with far less devastation on a human, social, and economic level. What I can say with certainty is that 2022 will be a busy and significant year for The Open Group.

Understanding the Customer Experience: A Conversation with Forrester Analysts David Cannon and David Wheable

With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company or brand. Today, companies must be aware of and respond to what customers are looking for in terms of what they get from a company and how they interact—or they risk losing those customers.

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