With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company or brand. Today, companies must be aware of and respond to what customers are looking for in terms of what they get from a company and how they interact—or they risk losing those customers.
By Loren K. Baynes, Director, Global Marketing Communications, The Open Group In the City of Lights, The Open Group hosted the last quarterly event of
Recently, The Open Group released a new open standard IT operating model and reference architecture called IT4IT™. They billed it as the answer to “How to run IT like a business.” At the same time, our Enterprise Architecture team at SKF was supporting the rollout of a major SAP initiative. To be successful in this initiative we became convinced that we must also simultaneously transform the way IT worked with the business to provide value.
The European Interoperability Reference Architecture (EIRA) supports the digital single market. By having interoperability you eliminate digital barriers. This is a huge expected benefit.
IT4IT is structured around IT as a value chain supported by value streams, so it drives the conversation to value. Customers love this and realize immediately that the technology conversations they have been having with IT are the wrong ones.
By The Open Group Peter Beijer believes your job as an Enterprise Architect may be in jeopardy. According to Beijer, Chief Technologist for the Office