Category: Digital Customer Experience

Digital Transformation at Amsterdam’s Schiphol Airport: A Conversation with Aaldert Hofman

Global air travel is growing at exponential rates. According to the International Air Transport Association (IATA), air travel is expected to double by 2035, growing from 3.8 billion travels in 2016 to 7.2 billion.

Schiphol Airport in Amsterdam is already feeling the effects of this growth. According to Aaldert Hofman, Lead Enterprise Architect for the Schiphol Group, the airport has been working to accommodate this trend through digital transformation, using a strategy of “bytes not bricks” to better manage crowds, accommodate airline schedules and provide a better passenger experience.

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The Open Group October Event To Take Place in Amsterdam

The Open Group, the vendor-neutral IT consortium, is hosting its upcoming event in Amsterdam, October 23-26, 2017. The Open Group Amsterdam 2017 will focus on Architecting the Digital Enterprise, bringing together vendors and end-user organizations to discuss how to architect the new digital enterprise.
The event’s focus will be on how Enterprise Architecture and standards such as the TOGAF® framework, ArchiMate® modeling language, and IT4IT™ reference architecture (for managing the business of IT) are empowering companies to build better systems by architecting for digital business strategies.

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Driving Factors in Banking: Enterprise Integration vis-à-vis Cloud

New Enterprise “Cloud” Integration Approach in Banking

While all four maturing digital trends – Mobile, Cloud, Delivery Optimization, Process Optimization — are interconnected, Cloud appears to be the one to make the technology c-suite (CISO, CTO and CDO) most nervous. But the potential upside of Cloud adoption brings tremendous synergy in operating costs and also helps propel innovation.

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5G Technologies and Smart Cities – Q&A with Thomas Magedanz

Digitalization is forcing the convergence of networks and platforms that have traditionally remained separate. Mobile networks have previously been the domain of telecommunications providers, but as new mobile generations emerge the reach of the network is also becoming an enterprise domain.

We spoke with Thomas Magedanz, Professor of Electrical Engineering and Computer Sciences at the Technische Universität Berlin and Director of the software-based networks competence center at Fraunhofer Institute FOKUS, about the expectations for 5G networks, why 5G technologies are being tested with Smart Cities applications and how standards can drive the global network interoperability that 5G will require. Thomas was a keynote speaker at The Open Group Berlin 2017 in April.

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Understanding the Customer Experience: A Conversation with Forrester Analysts David Cannon and David Wheable

With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company or brand. Today, companies must be aware of and respond to what customers are looking for in terms of what they get from a company and how they interact—or they risk losing those customers.

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