By Dana Gardner, Interarbor Solutions
Listen to the recorded podcast here:
Dana Gardner: Hello, and welcome to a special BriefingsDirect Thought Leadership Interview series, coming to you in conjunction with The Open Group Conference on July 15, in Philadelphia. Registration to the conference remains open. Follow the conference on Twitter at #ogPHL.
I’m Dana Gardner, Principal Analyst at Interarbor Solutions, your host and moderator throughout these discussions on enterprise transformation in the finance, government, and healthcare sector.
We’re here now with a panel of experts to explore how new IT trends are empowering improvements, specifically in the area of healthcare. We’ll learn how healthcare industry organizations are seeking large-scale transformation and what are some of the paths they’re taking to realize that.
We’ll see how improved cross-organizational collaboration and such trends as big data and cloud computing are helping to make healthcare more responsive and efficient.
With that, please join me in welcoming our panel, Jason Uppal, Chief Architect and Acting CEO at clinicalMessage. Welcome, Jason.
Jason Uppal: Thank you, Dana.
Inside of healthcare and inside the healthcare ecosystem, information either doesn’t flow well or it only flows at a great cost.
Gardner: And we’re also joined by Larry Schmidt, Chief Technologist at HP for the Health and Life Sciences Industries. Welcome, Larry.
Larry Schmidt: Thank you.
Gardner: And also, Jim Hietala, Vice President of Security at The Open Group. Welcome back, Jim. [Disclosure: The Open Group and HP are sponsors of BriefingsDirect podcasts.]
Jim Hietala: Thanks, Dana. Good to be with you.
Gardner: Let’s take a look at this very interesting and dynamic healthcare sector, Jim. What, in particular, is so special about healthcare and why do things like enterprise architecture and allowing for better interoperability and communication across organizational boundaries seem to be so relevant here?
Hietala: There’s general acknowledgement in the industry that, inside of healthcare and inside the healthcare ecosystem, information either doesn’t flow well or it only flows at a great cost in terms of custom integration projects and things like that.
Fertile ground
From The Open Group’s perspective, it seems that the healthcare industry and the ecosystem really is fertile ground for bringing to bear some of the enterprise architecture concepts that we work with at The Open Group in order to improve, not only how information flows, but ultimately, how patient care occurs.
Gardner: Larry Schmidt, similar question to you. What are some of the unique challenges that are facing the healthcare community as they try to improve on responsiveness, efficiency, and greater capabilities?
Schmidt: There are several things that have not really kept up with what technology is able to do today.
For example, the whole concept of personal observation comes into play in what we would call “value chains” that exist right now between a patient and a doctor. We look at things like mobile technologies and want to be able to leverage that to provide additional observation of an individual, so that the doctor can make a more complete diagnosis of some sickness or possibly some medication that a person is on.
We want to be able to see that observation in real life, as opposed to having to take that in at the office, which typically winds up happening. I don’t know about everybody else, but every time I go see my doctor, oftentimes I get what’s called white coat syndrome. My blood pressure will go up. But that’s not giving the doctor an accurate reading from the standpoint of providing great observations.
Technology has advanced to the point where we can do that in real time using mobile and other technologies, yet the communication flow, that information flow, doesn’t exist today, or is at best, not easily communicated between doctor and patient.
There are plenty of places that additional collaboration and communication can improve the whole healthcare delivery model.
If you look at the ecosystem, as Jim offered, there are plenty of places that additional collaboration and communication can improve the whole healthcare delivery model.
That’s what we’re about. We want to be able to find the places where the technology has advanced, where standards don’t exist today, and just fuel the idea of building common communication methods between those stakeholders and entities, allowing us to then further the flow of good information across the healthcare delivery model.
Gardner: Jason Uppal, let’s think about what, in addition to technology, architecture, and methodologies can bring to bear here? Is there also a lag in terms of process thinking in healthcare, as well as perhaps technology adoption?
Uppal: I’m going to refer to a presentation that I watched from a very well-known surgeon from Harvard, Dr. Atul Gawande. His point was is that, in the last 50 years, the medical industry has made great strides in identifying diseases, drugs, procedures, and therapies, but one thing that he was alluding to was that medicine forgot the cost, that everything is cost.
At what price?
Today, in his view, we can cure a lot of diseases and lot of issues, but at what price? Can anybody actually afford it?
His view is that if healthcare is going to change and improve, it has to be outside of the medical industry. The tools that we have are better today, like collaborative tools that are available for us to use, and those are the ones that he was recommending that we need to explore further.
That is where enterprise architecture is a powerful methodology to use and say, “Let’s take a look at it from a holistic point of view of all the stakeholders. See what their information needs are. Get that information to them in real time and let them make the right decisions.”
Therefore, there is no reason for the health information to be stuck in organizations. It could go with where the patient and providers are, and let them make the best decision, based on the best practices that are available to them, as opposed to having siloed information.
So enterprise-architecture methods are most suited for developing a very collaborative environment. Dr. Gawande was pointing out that, if healthcare is going to improve, it has to think about it not as medicine, but as healthcare delivery.
There are definitely complexities that occur based on the different insurance models and how healthcare is delivered across and between countries.
Gardner: And it seems that not only are there challenges in terms of technology adoption and even operating more like an efficient business in some ways. We also have very different climates from country to country, jurisdiction to jurisdiction. There are regulations, compliance, and so forth.
Going back to you, Larry, how important of an issue is that? How complex does it get because we have such different approaches to healthcare and insurance from country to country?
Schmidt: There are definitely complexities that occur based on the different insurance models and how healthcare is delivered across and between countries, but some of the basic and fundamental activities in the past that happened as a result of delivering healthcare are consistent across countries.
As Jason has offered, enterprise architecture can provide us the means to explore what the art of the possible might be today. It could allow us the opportunity to see how innovation can occur if we enable better communication flow between the stakeholders that exist with any healthcare delivery model in order to give us the opportunity to improve the overall population.
After all, that’s what this is all about. We want to be able to enable a collaborative model throughout the stakeholders to improve the overall health of the population. I think that’s pretty consistent across any country that we might work in.
Ongoing work
Gardner: Jim Hietala, maybe you could help us better understand what’s going on within The Open Group and, even more specifically, at the conference in Philadelphia. There is the Population Health Working Group and there is work towards a vision of enabling the boundaryless information flow between the stakeholders. Any other information and detail you could offer would be great.[Registration to the conference remains open. Follow the conference on Twitter at #ogPHL.]
Hietala: On Tuesday of the conference, we have a healthcare focus day. The keynote that morning will be given by Dr. David Nash, Dean of the Jefferson School of Population Health. He’ll give what’s sure to be a pretty interesting presentation, followed by a reactors’ panel, where we’ve invited folks from different stakeholder constituencies.
We are going to have clinicians there. We’re going to have some IT folks and some actual patients to give their reaction to Dr. Nash’s presentation. We think that will be an interesting and entertaining panel discussion.
The balance of the day, in terms of the healthcare content, we have a workshop. Larry Schmidt is giving one of the presentations there, and Jason and myself and some other folks from our working group are involved in helping to facilitate and carry out the workshop.
The goal of it is to look into healthcare challenges, desired outcomes, the extended healthcare enterprise, and the extended healthcare IT enterprise and really gather those pain points that are out there around things like interoperability to surface those and develop a work program coming out of this.
We want to be able to enable a collaborative model throughout the stakeholders to improve the overall health of the population.
So we expect it to be an interesting day if you are in the healthcare IT field or just the healthcare field generally, it would definitely be a day well spent to check it out.
Gardner: Larry, you’re going to be talking on Tuesday. Without giving too much away, maybe you can help us understand the emphasis that you’re taking, the area that you’re going to be exploring.
Schmidt: I’ve titled the presentation “Remixing Healthcare through Enterprise Architecture.” Jason offered some thoughts as to why we want to leverage enterprise architecture to discipline healthcare. My thoughts are that we want to be able to make sure we understand how the collaborative model would work in healthcare, taking into consideration all the constituents and stakeholders that exist within the complete ecosystem of healthcare.
This is not just collaboration across the doctors, patients, and maybe the payers in a healthcare delivery model. This could be out as far as the drug companies and being able to get drug companies to a point where they can reorder their raw materials to produce new drugs in the case of an epidemic that might be occurring.
Real-time model
It would be a real-time model that allows us the opportunity to understand what’s truly happening, both to an individual from a healthcare standpoint, as well as to a country or a region within a country and so on from healthcare. This remixing of enterprise architecture is the introduction to that concept of leveraging enterprise architecture into this collaborative model.
Then, I would like to talk about some of the technologies that I’ve had the opportunity to explore around what is available today in technology. I believe we need to have some type of standardized messaging or collaboration models to allow us to further facilitate the ability of that technology to provide the value of healthcare delivery or betterment of healthcare to individuals. I’ll talk about that a little bit within my presentation and give some good examples.
It’s really interesting. I just traveled from my company’s home base back to my home base and I thought about something like a body scanner that you get into in the airport. I know we’re in the process of eliminating some of those scanners now within the security model from the airports, but could that possibly be something that becomes an element within healthcare delivery? Every time your body is scanned, there’s a possibility you can gather information about that, and allow that to become a part of your electronic medical record.
There is a lot of information available today that could be used in helping our population to be healthier.
Hopefully, that was forward thinking, but that kind of thinking is going to play into the art of the possible, with what we are going to be doing, both in this presentation and talking about that as part of the workshop.
Gardner: Larry, we’ve been having some other discussions with The Open Group around what they call Open Platform 3.0™, which is the confluence of big data, mobile, cloud computing, and social.
One of the big issues today is this avalanche of data, the Internet of things, but also the Internet of people. It seems that the more work that’s done to bring Open Platform 3.0 benefits to bear on business decisions, it could very well be impactful for centers and other data that comes from patients, regardless of where they are, to a medical establishment, regardless of where it is.
So do you think we’re really on the cusp of a significant shift in how medicine is actually conducted?
Schmidt: I absolutely believe that. There is a lot of information available today that could be used in helping our population to be healthier. And it really isn’t only the challenge of the communication model that we’ve been speaking about so far. It’s also understanding the information that’s available to us to take that and make that into knowledge to be applied in order to help improve the health of the population.
As we explore this from an as-is model in enterprise architecture to something that we believe we can first enable through a great collaboration model, through standardized messaging and things like that, I believe we’re going to get into even deeper detail around how information can truly provide empowered decisions to physicians and individuals around their healthcare.
So it will carry forward into the big data and analytics challenges that we have talked about and currently are talking about with The Open Group.
Healthcare framework
Gardner: Jason Uppal, we’ve also seen how in other business sectors, industries have faced transformation and have needed to rely on something like enterprise architecture and a framework like TOGAF® in order to manage that process and make it something that’s standardized, understood, and repeatable.
It seems to me that healthcare can certainly use that, given the pace of change, but that the impact on healthcare could be quite a bit larger in terms of actual dollars. This is such a large part of the economy that even small incremental improvements can have dramatic effects when it comes to dollars and cents.
So is there a benefit to bringing enterprise architect to healthcare that is larger and greater than other sectors because of these economics and issues of scale?
Uppal: That’s a great way to think about this thing. In other industries, applying enterprise architecture to do banking and insurance may be easily measured in terms of dollars and cents, but healthcare is a fundamentally different economy and industry.
It’s not about dollars and cents. It’s about people’s lives, and loved ones who are sick, who could very easily be treated, if they’re caught in time and the right people are around the table at the right time. So this is more about human cost than dollars and cents. Dollars and cents are critical, but human cost is the larger play here.
Whatever systems and methods are developed, they have to work for everybody in the world.
Secondly, when we think about applying enterprise architecture to healthcare, we’re not talking about just the U.S. population. We’re talking about global population here. So whatever systems and methods are developed, they have to work for everybody in the world. If the U.S. economy can afford an expensive healthcare delivery, what about the countries that don’t have the same kind of resources? Whatever methods and delivery mechanisms you develop have to work for everybody globally.
That’s one of the things that a methodology like TOGAF brings out and says to look at it from every stakeholder’s point of view, and unless you have dealt with every stakeholder’s concerns, you don’t have an architecture, you have a system that’s designed for that specific set of audience.
The cost is not this 18 percent of the gross domestic product in the U.S. that is representing healthcare. It’s the human cost, which is many multitudes of that. That’s is one of the areas where we could really start to think about how do we affect that part of the economy, not the 18 percent of it, but the larger part of the economy, to improve the health of the population, not only in the North America, but globally.
If that’s the case, then what really will be the impact on our greater world economy is improving population health, and population health is probably becoming our biggest problem in our economy.
We’ll be testing these methods at a greater international level, as opposed to just at an organization and industry level. This is a much larger challenge. A methodology like TOGAF is a proven and it could be stressed and tested to that level. This is a great opportunity for us to apply our tools and science to a problem that is larger than just dollars. It’s about humans.
All “experts”
Gardner: Jim Hietala, in some ways, we’re all experts on healthcare. When we’re sick, we go for help and interact with a variety of different services to maintain our health and to improve our lifestyle. But in being experts, I guess that also means we are witnesses to some of the downside of an unconnected ecosystem of healthcare providers and payers.
One of the things I’ve noticed in that vein is that I have to deal with different organizations that don’t seem to communicate well. If there’s no central process organizer, it’s really up to me as the patient to pull the lines together between the different services — tests, clinical observations, diagnosis, back for results from tests, sharing the information, and so forth.
Have you done any studies or have anecdotal information about how that boundaryless information flow would be still relevant, even having more of a centralized repository that all the players could draw on, sort of a collaboration team resource of some sort? I know that’s worked in other industries. Is this not a perfect opportunity for that boundarylessness to be managed?
Hietala: I would say it is. We all have experiences with going to see a primary physician, maybe getting sent to a specialist, getting some tests done, and the boundaryless information that’s flowing tends to be on paper delivered by us as patients in all the cases.
So the opportunity to improve that situation is pretty obvious to anybody who’s been in the healthcare system as a patient. I think it’s a great place to be doing work. There’s a lot of money flowing to try and address this problem, at least here in the U.S. with the HITECH Act and some of the government spending around trying to improve healthcare.
We’ll be testing these methods at a greater international level, as opposed to just at an organization and industry level.
You’ve got healthcare information exchanges that are starting to develop, and you have got lots of pain points for organizations in terms of trying to share information and not having standards that enable them to do it. It seems like an area that’s really a great opportunity area to bring lots of improvement.
Gardner: Let’s look for some examples of where this has been attempted and what the success brings about. I’ll throw this out to anyone on the panel. Do you have any examples that you can point to, either named organizations or anecdotal use case scenarios, of a better organization, an architectural approach, leveraging IT efficiently and effectively, allowing data to flow, putting in processes that are repeatable, centralized, organized, and understood. How does that work out?
Uppal: I’ll give you an example. One of the things that happens when a patient is admitted to hospital and in hospital is that they get what’s called a high-voltage care. There is staff around them 24×7. There are lots of people around, and every specialty that you can think of is available to them. So the patient, in about two or three days, starts to feel much better.
When that patient gets discharged, they get discharged to home most of the time. They go from very high-voltage care to next to no care. This is one of the areas where in one of the organizations we work with is able to discharge the patient and, instead of discharging them to the primary care doc, who may not receive any records from the hospital for several days, they get discharged to into a virtual team. So if the patient is at home, the virtual team is available to them through their mobile phone 24×7.
Connect with provider
If, at 3 o’clock in the morning, the patient doesn’t feel right, instead of having to call an ambulance to go to hospital once again and get readmitted, they have a chance to connect with their care provider at that time and say, “This is what the issue is. What do you want me to do next? Is this normal for the medication that I am on, or this is something abnormal that is happening?”
When that information is available to that care provider who may not necessarily have been part of the care team when the patient was in the hospital, that quick readily available information is key for keeping that person at home, as opposed to being readmitted to the hospital.
We all know that the cost of being in a hospital is 10 times more than it is being at home. But there’s also inconvenience and human suffering associated with being in a hospital, as opposed to being at home.
Those are some of the examples that we have, but they are very limited, because our current health ecosystem is a very organization specific, not patient and provider specific. This is the area there is a huge room for opportunities for healthcare delivery, thinking about health information, not in the context of the organization where the patient is, as opposed to in a cloud, where it’s an association between the patient and provider and health information that’s there.
Extending that model will bring infinite value to not only reducing the cost, but improving the cost and quality of care.
In the past, we used to have emails that were within our four walls. All of a sudden, with Gmail and Yahoo Mail, we have email available to us anywhere. A similar thing could be happening for the healthcare record. This could be somewhere in the cloud’s eco setting, where it’s securely protected and used by only people who have granted access to it.
Those are some of the examples where extending that model will bring infinite value to not only reducing the cost, but improving the cost and quality of care.
Schmidt: Jason touched upon the home healthcare scenario and being able to provide touch points at home. Another place that we see evolving right now in the industry is the whole concept of mobile office space. Both countries, as well as rural places within countries that are developed, are actually getting rural hospitals and rural healthcare offices dropped in by helicopter to allow the people who live in those communities to have the opportunity to talk to a doctor via satellite technologies and so on.
The whole concept of a architecture around and being able to deal with an extension of what truly lines up being telemedicine is something that we’re seeing today. It would be wonderful if we could point to things like standards that allow us to be able to facilitate both the communication protocols as well as the information flows in that type of setting.
Many corporations can jump on the bandwagon to help the rural communities get the healthcare information and capabilities that they need via the whole concept of telemedicine.
That’s another area where enterprise architecture has come into play. Now that we see examples of that working in the industry today, I am hoping that as part of this working group, we’ll get to the point where we’re able to facilitate that much better, enabling innovation to occur for multiple companies via some of the architecture or the architecture work we are planning on producing.
Single view
Gardner: It seems that we’ve come a long way on the business side in many industries of getting a single view of the customer, as it’s called, the customer relationship management, big data, spreading the analysis around among different data sources and types. This sounds like a perfect fit for a single view of the patient across their life, across their care spectrum, and then of course involving many different types of organizations. But the government also needs to have a role here.
Jim Hietala, at The Open Group Conference in Philadelphia, you’re focusing on not only healthcare, but finance and government. Regarding the government and some of the agencies that you all have as members on some of your panels, how well do they perceive this need for enterprise architecture level abilities to be brought to this healthcare issue?
Hietala: We’ve seen encouraging signs from folks in government that are encouraging to us in bringing this work to the forefront. There is a recognition that there needs to be better data flowing throughout the extended healthcare IT ecosystem, and I think generally they are supportive of initiatives like this to make that happen.
Gardner: Of course having conferences like this, where you have a cross pollination between vertical industries, will perhaps allow some of the technical people to talk with some of the government people too and also have a conversation with some of the healthcare people. That’s where some of these ideas and some of the collaboration could also be very powerful.
We’ve seen encouraging signs from folks in government that are encouraging to us in bringing this work to the forefront.
I’m afraid we’re almost out of time. We’ve been talking about an interesting healthcare transition, moving into a new phase or even era of healthcare.
Our panel of experts have been looking at some of the trends in IT and how they are empowering improvement for how healthcare can be more responsive and efficient. And we’ve seen how healthcare industry organizations can take large scale transformation using cross-organizational collaboration, for example, and other such tools as big data, analytics, and cloud computing to help solve some of these issues.
This special BriefingsDirect discussion comes to you in conjunction with The Open Group Conference this July in Philadelphia. Registration to the conference remains open. Follow the conference on Twitter at #ogPHL, and you will hear more about healthcare or Open Platform 3.0 as well as enterprise transformation in the finance, government, and healthcare sectors.
With that, I’d like to thank our panel. We’ve been joined today by Jason Uppal, Chief Architect and Acting CEO at clinicalMessage. Thank you so much, Jason.
Uppal: Thank you, Dana.
Gardner: And also Larry Schmidt, Chief Technologist at HP for the Health and Life Sciences Industries. Thanks, Larry.
Schmidt: You bet, appreciate the time to share my thoughts. Thank you.
Gardner: And then also Jim Hietala, Vice President of Security at The Open Group. Thanks so much.
Hietala: Thank you, Dana.
Gardner: This is Dana Gardner, Principal Analyst at Interarbor Solutions, your host and moderator throughout these thought leader interviews. Thanks again for listening and come back next time.
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Glenn Evans is a Senior Consultant for Enterprise Architects and is based in Melbourne, Australia.
