By Patty Donovan, The Open Group
With over 400 tweets flying back and forth, last week’s BYOD Tweet Jam (#ogChat) saw a fast-paced, lively discussion on the future of the bring your own device (BYOD) trend and its implications in the enterprise. In case you missed the conversation, here’s a recap of last week’s #ogChat!
There were a total of 29 participants including:
- Isabela Abreu, The Open Group Brazil (@4ALAbreu)
- Eric Andersen, IBM (@eric_andersen)
- John Arnold, Capgemini (@jarnold30)
- Charlie Bess, HP (@cebess)
- James Bourne, Enterprise Apps News (@AppsTechNews)
- Keith Braswell, IBM (@KeithBraswell)
- Colin Browning, IDG (@crbrowning)
- Geoff Brunkhorst, Be The Match (@gbrunkhorst)
- Homero Padilla Cano, Arca Continental (@zerkhufu)
- CMO Blog (@mobilityofficer)
- Bob Egan, The Sepharim Group (@bobegan)
- Thomas Fischer, Security Architect (@FVT)
- Galen Gruman, InfoWorld (@MobileGalen)
- IBM Mobile (@IBMmobile)
- IBM WebSphere France (@WebSphereFrance)
- IDG Tech Talk (@IDGTechTalk)
- Vishwas Manral, LinkSmart Technologies (@vmanral)
- Jon Moger, Juniper (@JonMoger)
- Pigeonholes App (@PigeonholesApp)
- SearchCIO.com (@enterpriseCIO)
- SearchSOA (@SearchSOA)
- Dave Sherman, Sierranet Partners (@RUmobile)
- Chris Silva, Altimeter Group (@802dotchris)
- Christian Verstraete, HP (@christianve)
- Andrew Wild, Qualys (@AWildCSO)
- Tiffany Winman, IBM (@TiffanyWinman)
- Jim Hietala, The Open Group (@jim_hietala)
- Dave Lounsbury, The Open Group (@technodad)
- Diane MacDonald, The Open Group (@dianedanamac)
Here is a high-level a snapshot of yesterday’s #ogChat:
Participants generally agreed that the main risk of BYOD is data security and benefits include cost and convenience.
- @MobileGalen Data policy is core because that’s where the real value is in business. Affects access and intrusion/hacking of course secondarily #ogChat
- @technodad Q1 #BYOD transcends time/space boundaries – necessary for a global business. #ogChat
- @AWildCSO Q1 Risks: Risk to integrity and availability of corporate IT systems – malware into enterprise from employee owned devices #ogChat
Q2 What are the current security issues with #BYOD, and how should organizations go about securing those devices? #ogChat
The most prominent issue discussed was who owns the responsibility of security. Many couldn’t agree on whether responsibility fell on the user or the organization.
- @AWildCSO Q2: Main issue is the confidentiality of data. Not a new issue, has been around a while, especially since the advent of networking. #ogChat
- @cebess .@ MobileGalen Right — it’s about the data not the device. #ogChat
- @AppsTechNews Q2 Not knowing who’s responsible? Recent ITIC/KnowBe4 survey: 37% say corporation responsible for #BYOD security; 39% say end user #ogChat
- @802dotchris @MobileGalen there’s definitiely a “golden ratio” of fucntionality to security and controls @IDGTechTalk #ogChat
- @MobileGalen #ogChat Be careful about looking for mobile mgmt tools as your fix. Most are about disablement not enablement. Start w enable, then protect.
Q3 How can an organization manage corporate data on employee owned devices, while not interfering with data owned by an employee? #ogChat
Most participants agreed that securing corporate data is a priority but were stumped when it came to maintaining personal data privacy. Some suggested that organizations will have no choice but to interfere with personal data, but all agreed that no matter what the policy, it needs to be clearly communicated to employees.
- @802dotchris @jim_hietala in our research, we’re seeing more companies demand app-by-app wipe or other selective methods as MDM table stakes #ogChat
- @AppsTechNews Q3 Manage the device, manage & control apps running on it, and manage data within those apps – best #BYOD solutions address all 3 #ogChat
- @JonMoger @theopengroup #security #ogChat #BYOD is a catalyst for a bigger trend driven by cultural shift that affects HR, legal, finance, LOB.
- @bobegan I am a big believer in people, and i think most employees feel that they own a piece of corporate policy #ogChat
- @mobilityofficer @theopengroup Q3: Sometimes you have no choice but to interfere with private data but you must communicate that to employees #ogChat
Q4 How does #BYOD contribute to the creation or use of #BigData in the enterprise? What role does #BYOD play in #BigData strategy? #ogChat
Participants exchanged opinions on the relationship between BYOD and Big Data, leaving much room for future discussion.
- @technodad Q4 #bigdata created by mobile, geotgged, realtime apps is gold dust for business analytics & marketing. Smart orgs will embrace it. #ogChat
- @cebess .@ technodad Context is king. The device in the field has quite a bit of contextual info. #ogChat
- @bobegan @cebess Right, a mobile strategy, including BYOD is really about information supply chain managment. Must include many audiences #ogChat
Q5 What best practices can orgs implement to provide #BYOD flexibility and also maintain control and governance over corporate data? #ogChat
When discussing best practices, it became clear that no matter what, organizations must educate employees and be consistent with business priorities. Furthermore, if data is precious, treat it that way.
- @AWildCSO Q5: Establish policies and processes for the classification, ownership and custodianship of information assets. #ogChat
- @MobileGalen #ogChat: The more precious your info, the less avail it should be, BYOD or not. Use containered apps for sensitive, local access for secret
- @JonMoger @theopengroup #BYOD #ogChat 1. Get the right team to own 2. Educate mgmt on risks & opps 3. Set business priorities 4. Define policies
Q6 How will organizations embrace or reject #BYOD moving forward? Will they have a choice or will employees dictate use? #ogChat
While understanding the security risks, most participants embraced BYOD as a big trend that will eventually become the standard moving forward.
- @technodad Q6 We’ve been here before with personal computing – ultimately the enterprise will adapt to #BYOD. #ogChat
- @bobegan @theopengroup In the short term, BYOD is a big deal because its calms the masses insatiable appetite for a good Ux that IT missed #ogChat
- @christianve @4ALAbreu @bobegan @MobileGalen 100% security does no longer exist unfortunately, so it becomes risk mgmt and all are responsible #ogChat
A big thank you to all the participants who made this such a great discussion!
Patricia Donovan is Vice President, Membership & Events, at The Open Group and a member of its executive management team. In this role she is involved in determining the company’s strategic direction and policy as well as the overall management of that business area. Patricia joined The Open Group in 1988 and has played a key role in the organization’s evolution, development and growth since then. She also oversees the company’s marketing, conferences and member meetings. She is based in the U.S.